Customer Feedback

ABMS provides post-discharge follow-up calls to our patients who visit our Emergency Room. Their service provides our facility with essential data on patient demographics, satisfaction, compliance, self-care techniques, nursing interventions, adverse outcomes, and medication management.  Their outcome data reports are clear, concise, comprehensive, timely and beneficial to our clinical operations. - Randy Bevilaqua, St. Mary Medical Center
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Post-Discharge Call Program

TeleNurse First offers a turn-key, transparant solution to post-discharge follow-up calls. Our highly-trained clinical team calls 100% of patients within 48-72 hours of discharge. Our robust program is not only instrumental in increasing patient satisfaction, patient safety and survey participation, our nurses provide clinical assessments, discharge instruction reinforcement, medication management and assist patients with obtaining follow-up appointments with thier primary care physicians.

In addition, TeleNurse First provides real-time feedback on QI issues and employee recognition through daily, weekly and monthly reports and statistics.

For more information, click on the link below, or contact us at (866) 480-ABMS.
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